Support Center

Questions about connecting? Let’s work through them step by step.

First identify the stage where you are stuck, then check the QR, WiFi, or phone audio. There is no need to rush to reset the device or clear the tour.

What situation are you facing now?

Choose a situation to see the priority checks.

Frequently asked questions

Select a question to expand its answer. Content follows the use conditions and validation scope specified in official documentation.

For on-site operation, ask your guide first.

The responsible agency/staff can help with assignments, devices, or version issues. This website provides tutorials only and does not receive private QR, account, or tour data.

Questions about connecting? Let’s work through them step by step.

What situation are you facing now?

Frequently asked questions

Can I still use it without external Internet?

What phones are needed? Can I listen on an iPhone?

How many people can listen in one group? How far does it reach?

WiFi says “No Internet”. Does that mean I connected to the wrong network?

I cannot scan the QR, or I still have not joined after scanning. What should I do?

Why is there still no sound after I connect to the tour WiFi?

What should a guide do if no active assignment is shown?

Will I become a guide by signing in to a personal account?

What is the difference between turning off the speaker, pausing, and leaving?

Do I need to join again after reopening the App or losing the connection?

Where can I download the App or arrange Tour Companion?

Will activation always take only three minutes?

For on-site operation, ask your guide first.